Privacy Policy

Last updated: 5 June 2026

This Privacy Policy explains how SolrBoost collects, uses, shares, and protects your personal information when you use our website at solrboost.co.za (the "Site"). We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

1. Who is responsible for your information

SolrBoost ("we", "us", "our"), [registered company name and registration number], of [registered physical address], Cape Town, South Africa, is the responsible party for the personal information collected through the Site. Our Information Officer can be reached at info@solrboost.co.za.

2. Information we collect

Information you give us. When you complete the demo or contact form, we collect your name, work email address, company name, the segment you select, and any message you choose to send.

Information collected automatically. Like most websites, our hosting and form providers may log basic technical data such as your IP address, browser type, and the pages you visit, for security and to keep the Site working.

3. How we collect it

We collect information directly from you when you submit a form, and automatically through the technologies described in our Cookies Policy. Our demo form is submitted through a third-party form provider (Web3Forms) acting as our operator, which delivers your submission to us by email.

4. Why we use your information

  • to respond to your demo request or enquiry and arrange a walkthrough;
  • to communicate with you about the SolrBoost products and services you have asked about;
  • to operate, secure, and improve the Site;
  • to comply with our legal obligations.

We process your information on the basis of your consent, our legitimate interest in responding to enquiries and running our business, and compliance with the law.

5. Who we share it with

We do not sell your personal information. We share it only with:

  • service providers (operators) who help us run the Site and process enquiries — for example our form provider (Web3Forms) and our hosting provider (Microsoft Azure);
  • authorities or professional advisors where required by law or to protect our rights.

6. Cross-border transfers

Some of our service providers may store or process information on servers outside South Africa. Where this happens, we take reasonable steps to ensure your information receives a level of protection comparable to that required by POPIA.

7. How long we keep it

We keep your information only for as long as necessary for the purposes described above, or as required by law, after which it is deleted or anonymised.

8. How we protect it

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, and misuse. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

9. Your rights

Subject to POPIA, you have the right to:

  • ask what personal information we hold about you, and request access to it;
  • ask us to correct or delete your information;
  • object to our processing of your information;
  • withdraw consent you have given (this will not affect processing already carried out);
  • lodge a complaint with the Information Regulator.

To exercise any of these rights, email info@solrboost.co.za.

10. Cookies

We use cookies and similar technologies as described in our Cookies Policy.

11. Complaints

If you are unhappy with how we handle your information, please contact us first at info@solrboost.co.za. You also have the right to lodge a complaint with the Information Regulator (South Africa) — inforegulator.org.za.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date above shows when it was last revised.

13. Contact us

Questions about your privacy? Email info@solrboost.co.za.